Should any defects develop under proper use of the goods supplied within the warranty period (12 months unless specified otherwise on product page) after delivery or as a consequence of a manufacturing fault, then we will make good by repair or replacement of any such defect providing the defective goods are returned to us promptly. (Please contact us to arrange this via our Contact Page)

You must obtain a Returns Number before sending back goods. If goods are received without a returns number, no action will be taken and the goods will be kept in storage for three months before being disposed of. All goods must be adequately packaged. Carriage will be refunded if fault is deemed to fall within our guarantee. You must arrange collection of the items and you are to pay the carriage cost back to us until reason for fault is established. We shall not be liable in any way for consequential damage or loss or injury.

We reserve the right to return goods to the supplier for repair. Any modifications or adaptations or fitting of non-approved accessories (brushes, etc) render the above guarantee null and void. ‘Wear and tear’ is not covered under this guarantee. On the telescopic poles regular cleaning and servicing needs to be carried out to maintain the full warranty including keeping the pole clean and dirt/debris free both inside and outside as well as any worn end-caps will invalidate any warranty claim.

We are not liable for any loss of time, work, or money in the time taken to repair or replace a defective item and get it back to you.


It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non-delivery, and loss in transit or late delivery must be made within 24 hours of the delivery date. When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature. If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly.

Any items sent via Royal Mail that arrive damaged or are lost in transit are claimed for against Royal Mail.  If goods delivered by Royal Mail are damaged on arrival, please email us immediately with a photograph of the damage.  For lost in transit items, please inform the office if you haven’t received goods that were dispatched via Royal Mail after 5 working days – please ensure you have your original order reference when ringing to report a non delivery.  Our staff will look into the issue on behalf of the customer.  Please remember that Royal Mail deliveries carry no time/date guarantee.


Information on this Website is believed to be accurate and reliable. However, Wash-IT does not give any representations or warranties, expressed or implied, as to the accuracy or completeness of such information and shall have no liability for the consequences of use of such information.

In no event shall Wash-IT be liable for any indirect, incidental, punitive, special or consequential damages (including, without limitation, lost profits, lost savings, business interruption, costs related to the removal or replacement of any products or rework charges) whether or not such damages are based on tort (including negligence), warranty, breach of contract or any other legal theory.

Warranty is non-transferable.

Wash-IT reserves the right to change or amend at any time any of its warranty information located on this page and all changes or amendments will be reflected on this page.